In the age of one-click shipping, automated chatbots and long holds on customer support phone lines, these deep ties and offline connections are impressive. Purkey first set foot in a contact center at the age of 17, after landing a job working the phones for Guitar Center. After moving up the ladder to run contact centers that grew from to over reps, he went on to head up training, development and online sales for the music retailer before joining Backcountry. In that time, Purkey witnessed a veritable sea change in the retail world, from the fall of mail-order catalogs to the rise of digital giants such as Amazon.
In this exclusive interview, Purkey digs deeper into the philosophy behind the Gearhead model, walking through the training, tools and indicators that add up to an approach that strongly resonates with their customers. He details the steps startups need to take in order to provide high-level concierge service in an incredibly human way, offering a different path to success for those unable to match the scale of the more established competition.
Order Groceries Online - Pick Up & Home Delivery | Food Lion To-Go
But before Purkey joined Backcountry five years ago, the Gearhead program was not much different than any other customer service department. But what sparked this evolution to a more proactive and personal approach? They win by reinvesting all of their excess capital and leveraging tremendous scale to have low costs, low prices and massive selection, which is just unbeatable. For Backcountry, that meant revisiting some fundamental principles. As Purkey looked to retool and expand the program, he honed in on the idea of forging unparalleled one-to-one relationships between Gearheads and customers on a larger scale.
Pay n GO! Peach Pass
Startups looking to replicate his approach should rely on these core pillars:. Reach out. However you can imagine it, start developing relationships and seek out any opportunity to spark a connection with a customer. Stay in touch. Go the extra mile.
One Gearhead sent her very own helmet to a customer who broke hers while out climbing. One customer even got it tattooed on his back.
- A Bride Idea (Truly Yours Digital Editions Book 767).
- Go and Get It - Wikipedia!
- THE NUTS AND BOLTS: THE BLUEPRINT FOR BUILDING AN INCREDIBLY PERSONAL CUSTOMER SERVICE PROGRAM.
People truly want advocacy. For Purkey, laying the groundwork and establishing a solid footing was critical.
Through trial and error, Gearheads spent months iterating to uncover the tactics that resonated with customers. From that initial pilot program, he and his team developed a set of guiding principles that have formed the backbone of the Gearhead approach ever since:. Stoke the passion.
- go browser.
- "Get Up and Go" Catamaran Sail to Isla Mujeres Tickets | Save With Go Cancun | Admission Included.
- Über Fritz Kleins Autobiographie Drinnen und Draußen, ein Historiker in der DDR (German Edition);
- The Gatekeeper Day of the Dinosaurs.
- Can You Hear Me? The Drama Continues;
- Towards Need-Specific Treatment of Schizophrenic Psychoses: A Study of the Development and the Results of a Global Psychotherapeutic Approach to Psychoses ... aus dem Gesamtgebiete der Psychiatrie);
- Get go browser - Microsoft Store.
- Bridget Jones: Sobreviviré (Spanish Edition)!
- Why We See the Colors of Faces Differently Than Other Things!
- Abby Ace, News Reporter (The Adventures of Abby Ace, News Reporter).
- "Get Up and Go" Catamaran Sail to Isla Mujeres.
- How Backcountry’s Support Reps Go the Extra Mile — And Get Invited to Their Customers’ Weddings.
Make it personal. Offer trusted and contextualized guidance. Sell through service. Advance the relationship. Leave a lasting impression. If you already have a Peach Pass account and want to change your payment method to cash, you can purchase a Reload Card with cash at any participating Walgreens or CVS. No, with a Pay n GO! Peach Pass account, you cannot change to toll-free mode.
If you register your account and convert to a Peach Pass Personal Toll Account, you will be able to change to toll-free mode for a free ride on the I Express lanes when you have 3 or more occupants in the vehicle. To link multiple Pay n GO! Peach Pass transponders to one account, you must convert your account to a Personal Toll Account.
Pay n GO! Find Your Store.
Pay n Go Retail Locator. What if I already have a Peach Pass and want to start paying in cash?
Where can I check my Pay n GO! Browser4G Rated 4. Next-Player Rated 4 out of 5 stars. What's new in this version Update 1. Features Internet Browsing. Additional information Published by Aqib Nazir. Published by Aqib Nazir. Developed by Aqib Nazir. Approximate size 4. Age rating For ages 3 and up. Installation Get this app while signed in to your Microsoft account and install on up to ten Windows 10 devices.
Language supported English United States.
Sign in to report this app to Microsoft. Report this app to Microsoft.
Order your groceries online for pickup or delivery
Report this app to Microsoft Potential violation Offensive content Child exploitation Malware or virus Privacy concerns Misleading app Poor performance. How you found the violation and any other useful info. Submit Cancel. Rated 4 out of 5 stars.